Privacy Policy

1. Data Controller

Dhamrong acts as the data controller for all personal information collected through this website and through direct contact with our office. If you have questions about how your data is handled, you may contact us at [email protected] or by writing to us at 45 Wichit Songkhram Road, Kathu, Phuket 83120, Thailand.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details — your name, email address, and telephone number, provided when you complete our enquiry form or contact us directly.
• Communication content — messages and documents you share with us when describing your pension situation.
• Technical data — your IP address, browser type, pages visited, and time on site, collected automatically via standard website logging and analytics tools.
• Cookie data — preferences and session information stored in small files on your device, as described further in our Cookie Policy.

We do not collect sensitive categories of personal data (such as financial account numbers) through this website. If such information is relevant to your matter, it will be handled under a separate engagement agreement.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiry and provide the pension support service you have requested.
• To communicate with you about the progress of your matter, appointments, and relevant updates.
• To comply with legal and professional obligations applicable to legal service providers in Thailand.
• To improve our website based on anonymised usage statistics.

We do not use your personal information for unsolicited marketing. If you give us consent to send you occasional updates about our services, you may withdraw that consent at any time.

4. Legal Basis for Processing

We process personal data on the following grounds under the Personal Data Protection Act B.E. 2562 (Thailand PDPA) and applicable data protection principles:

• Contractual necessity — processing required to provide the service you have engaged us for.
• Consent — where you have voluntarily provided your details through our contact form or cookie consent.
• Legitimate interest — website analytics and security, where we have balanced your rights against our legitimate interest in maintaining a secure and effective service.
• Legal obligation — where we are required by Thai law to retain or disclose information.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

• Service providers — third parties who assist with website hosting, email delivery, or analytics, each of whom is required to handle your data securely and only as instructed.
• Legal authorities — where we are legally compelled to disclose information by a Thai court or regulatory body.
• Professional advisers — lawyers or translators engaged to assist with your specific matter, with your prior knowledge.

Where data is transferred outside Thailand, we take reasonable steps to ensure an adequate level of protection applies.

6. Data Retention

We retain personal information for no longer than is necessary for the purpose for which it was collected:

• Enquiry messages and contact details: up to 24 months from last contact, unless an ongoing service relationship requires longer retention.
• Service engagement records: up to 7 years in accordance with professional and tax record obligations in Thailand.
• Website analytics data: up to 26 months, in anonymised form.

After retention periods expire, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include:

• Encrypted transmission of data via HTTPS.
• Access controls limiting who within our office can access personal information.
• Regular review of our data handling practices.
• Secure deletion of data no longer required.

In the event of a data breach that may affect your rights, we will notify you and the relevant authority in accordance with our obligations under Thai law.

8. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use our pages. You may manage your cookie preferences at any time. For full details on the cookies we use and how to adjust your settings, please refer to our Cookie Policy.

9. Your Rights

Under the Thailand Personal Data Protection Act and applicable principles, you have the following rights:

• Right of access — to request a copy of the personal information we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data where we have no continuing legal basis to hold it.
• Right to object — to object to our processing of your data for purposes beyond your original request.
• Right to restrict processing — to request that we limit how we use your data in certain circumstances.
• Right to data portability — to receive your data in a commonly used format where technically feasible.
• Right to withdraw consent — at any time, where consent is the basis for processing, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those third-party sites and encourage you to read their policies before submitting any personal information.

11. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a child under 18 has submitted information to us, please contact us and we will remove it promptly.

12. Policy Changes

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through a notice on our website. Continued use of our website following such notice constitutes your acknowledgement of the revised policy.

13. Contact Us

For any questions, concerns, or requests relating to your personal data, please contact:

• Email: [email protected]
• Post: Dhamrong, 45 Wichit Songkhram Road, Kathu, Phuket 83120, Thailand
• Phone: +66 2 592 8146