Client Experiences
What Clients Say
About Walking with Us
Our work is best described by the people who have experienced it. These are genuine accounts from clients who came to Dhamrong with pension questions and left with clarity.
Back to Home11+
Years in practice
480+
Clients supported
4.8/5
Average satisfaction
94%
Would recommend us
Client Feedback
In Their Own Words
"I did not know where to start with my pension situation after retiring. Khun Prasong took over an hour to sit with me and listen before saying anything. By the end of that first conversation I knew exactly what I was entitled to and what needed to be done. Worth every baht of the ฿2,050."
Somchai Chitpong
Retired — Phuket Town
June 2025
"The paperwork service was genuinely helpful. I had been putting off dealing with SSO correspondence for months because it made no sense to me. Nattaya handled all of it — organised the documents, prepared the letters, and followed up when the office was slow to respond. The matter that had been stressing me for half a year was sorted in around six weeks."
Patcharee Wanichakul
Civil servant (ret.) — Kathu
May 2025
"My father passed away and we had no idea how to handle his pension entitlement. We chose the end-to-end service and Dhamrong managed everything from start to finish. They were sensitive to the circumstances and explained each step without rushing us. I cannot imagine going through that process alone."
Kanokwan Amornsri
Chalong, Phuket
June 2025
"As a British expat who has been living in Phuket for twelve years, I struggled to understand what my Thai pension contributions actually entitled me to. Dhamrong explained everything clearly in English and handled the liaising in Thai on my behalf. The first conversation alone gave me more clarity than two years of trying to figure it out myself."
Robert Haines
Expat resident — Rawai
May 2025
"I needed help understanding a pension decision I had received that I did not agree with. The team at Dhamrong reviewed the documentation carefully and explained what options were open to me. The process took longer than I had hoped — pension offices are not always quick — but they kept me informed throughout and the outcome was fair."
Thanida Phongthep
Teacher (ret.) — Thalang
June 2025
"The calm, unhurried approach at Dhamrong is the thing that stands out most. I had been to another office before this one and felt rushed and confused. Here, Anand took time to listen and Khun Prasong explained my situation clearly before any next steps were discussed. Simple, but it makes all the difference."
Malee Watcharaphong
Karon, Phuket
June 2025
How We Helped
A Few Situations We Navigated Together
Case Study 01
Pension entitlement after a career change
The Situation
A 58-year-old client had worked for both a private employer and in government service across his career. He was unsure which pension entitlements applied to him, what documentation he needed, and where to begin. He had received conflicting information from different offices.
What We Did
We began with a First Conversation to understand his full employment history. We then took on the Paperwork & Liaison service — reviewing all documents, preparing submissions to both the SSO and the Government Pension Fund, and following up to confirm progress.
The Outcome
Both entitlements were confirmed and the correct documentation was submitted within eight weeks. The client described it as "the first time pension matters have made sense" to him. He is now approaching retirement with a clear picture of his position.
"I had been putting this off for two years. Dhamrong made it manageable — and I actually understood what was happening."
Case Study 02
Survivor pension claim after bereavement
The Situation
A widow in her mid-60s had lost her husband and was unsure whether she was entitled to a survivor pension benefit. She had the original pension documents but did not know how to proceed, and found the SSO office process difficult to navigate alone during a stressful time.
What We Did
We took on the End-to-End Support service, reviewing the existing documentation, preparing all required forms, and liaising directly with the SSO office on her behalf throughout. We kept her informed at every stage without burdening her with procedural detail.
The Outcome
The survivor benefit was confirmed within ten weeks. The client was able to focus on her family during that period knowing the matter was being handled. She said the process felt "much less frightening" than she had expected.
"They handled everything with such care. I did not feel alone in it."
Case Study 03
Expat understanding Thai pension contributions
The Situation
An Australian national who had worked in Thailand for over a decade had been contributing to the SSO system but had no clear idea what he was entitled to or whether those contributions could be claimed or transferred. He needed an explanation, not paperwork.
What We Did
A First Conversation service was the right fit. We reviewed his contribution history, explained the SSO entitlement structure in plain English, and clarified the options available to him — including what happens to contributions if he eventually leaves Thailand.
The Outcome
He left with a clear summary of his position and a documented note of the options available. He described the session as "exactly what I needed — no more, no less." He has since returned for the Paperwork & Liaison service as he approaches the contribution threshold age.
"Finally someone who could explain the Thai system in plain English. Highly recommended."
Reach Us
Ready to Talk?
Phone
+66 2 592 8146Address
45 Wichit Songkhram Rd, Kathu, Phuket 83120
Hours
Mon–Fri 9–17:30
Sat 9–13:00
Professional Standing
Credentials & Recognition
Phuket Legal Services Award 2023
Recognised for accessible, client-centred legal support
Thai Legal Practitioners Network
Active member, adhering to network's professional standards
Expat Advisory Group Recommendation 2024
Listed as recommended pension support in Phuket Province
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